I’m excited to announce that my wife’s website, LunaSol Doula – Michelle Sanford, has just launched! Michelle provides labor and postpartum doula services in northeast and central Wisconsin. What’s a doula? According to the American Pregnancy Association, “A doula is a professional trained in childbirth who provides emotional, physical, and educational support to a mother who is expecting, is experiencing labor, or has recently given birth. The doula’s purpose is to help women have a safe, memorable, and empowering birthing experience.” Michelle’s services include support…Continue Reading “LunaSol Doula – Michelle Sanford, Doula Services Site Launched!”

airline passengers

And the Oscar for “best forced apology by a CEO” goes to… United Airlines and Oscar Munoz!

I continue to be shocked by the poor response of United Airlines to the plight of Dr. David Dao, who was forcibly removed and injured by a Chicago “aviation security” officer because he refused to leave the plane.

Let’s look at United Airlines’ response timeline:

Before the incident-

  1. Instead of offering more money than they originally had to find passengers willing to be bumped from the airline so its employees could travel on the full flight, the airline decided to force four random passengers to deplane.
  2. While two passengers did leave the plan after being the “lucky” chosen ones, Dr. Dao refused to leave his seat and proceeded to call his attorney.
  3. Aviation security officers were brought onto the plane to confront Dr. Dao, he was dragged off of the plane and, while being pulled out of his seat, his head was slammed against the armrest of the aisle seat opposite where he was sitting.
  4. Dr. Dao returned to the plane, which was then emptied of passengers, and he was carried off on a stretcher.

After the incident:

United Airlines’ CEO made a first statement:

Continue Reading "United Airlines’ Response to Forcibly Removed Passenger Represents the Worst of Corporate Communications"

I’ve joined the crew at Element Creative, a terrific agency in De Pere, Wisconsin. I write at their corporate blog on topics around content marketing, marketing automation, and business process improvement. Catch me there!

Communication Barriers at Work

And neither should you. Org charts create artificial barriers and silos between teams. And much of the time, they get in the way. It’s irrelevant if you’re a manager or employee, or what part of the department you’re in, or whether you “should be talking to” that person who could really use your insights and advice. Just do it already, and damn the consequences. What’s the worst that could happen? You might get fired. So what? That just means you shouldn’t have been working there…Continue Reading “I Don’t Give a Fuck About Your Org Chart”

Terrible bosses spy on their employees

The Quickest Way to Destroy Your Business Good bosses can lead your team to achieve so much. But bad bosses… wow. How bad? Here’s a cautionary tale from my own career. My first job out of college sixteen years ago (technically I started working in 1991, but still) was with a startup in Tucson, Arizona. This fledgling company attempted to compete with the Sysco’s of the world, breaking up the near-monopoly in foodservice distribution. It failed – a story for another time. My role at the…Continue Reading “Worst Boss, First Boss”